Time out with Kellie Tollifson: How to referee relationships as a property manager

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Kellie Tollifson is the National Director of Rental Expansion and Global Team Strategy for RHOME.

She has decades in the residential real estate business, having launched, grown and sold her own company, T-Square Property Management, as well as served for years in the NARPM board and as President.

As the fulcrum between stakeholders, Kellie is an expert in managing the relationships between tenants, vendors, property managers, and investors.

Kellie says "It's about clarity, fairness, communication, and risk reduction."

We cover questions such as managing stakeholders, mitigating risk, making a great first impression, creating a stellar property, vendor relationships, staying aware of legislation, and finding the fun in property management.

Takeaways on managing stakeholders in real estate

1. Maintaining value and mitigating risk are key priorities for property managers when dealing with stakeholders.
2. A great first impression is crucial in building trust and credibility with clients and tenants.
3. Clear communication, setting expectations, and treating people with respect are essential for successful property management.
4. Property managers should stay informed about legislation and industry trends to adapt and provide the best service.
5. Finding enjoyment in the industry and focusing on the positive aspects can help property managers avoid burnout.